It is as important to TimberSmart Staff as it is to TimberSmart Users, that TimberSmart information systems meet customer requirements at all times.

To that end we have developed a specialised help desk system in which each call is logged, allocated a priority, and a scheduled delivery date. Work carried out is allocated to each call, along with any comments relating to the call.

We have dedicated Auckland based support staff who are available to respond to customer requests through the working day. They have direct electronic connection to all customer sites to enable training or enquiry resolution.

: Helpdesk